We are committed to make your shopping experience with us enjoyable. Kindly read through the following terms prior to making your purchase. Through purchasing our merchandises and services would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them.

GENERAL
a. Our working days are Monday to Friday, excluding weekends and public holidays.
b. For all sales enquiry, kindly email us at hello@mier.my with your order number.
c. All transactions will be attended to within 1-2 working days.

PURCHASE
a. Kindly ensure you have selected the correct item(s) in the correct colors/sizes before checking out. Miér will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong colors/sizes are selected, or if duplicate orders are placed.
b. Kindly ensure the full and correct address is stated, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee will apply if parcel is returned.
c. Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
d. We only accept Payment via Billplz Online Payment Gateway and Bank Transfer. For more information on payment, please refer to HERE
e. All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.
f. Miér reserves the right to accept or reject any order(s) without prior notice for reasons such as:
-Product ordered is no longer available in stock.
-Payment is not completed and notified to us within 24 hours from the issue of the order invoice.
-We are unable to obtain authorisation of payment and/or if we suspect any fraudulent activity.

BACKOREDERS
a. Backorders are opened for sold out items and are usually available during the stipulated timeframe only.
b. Arrival time for different items differs and are usually stated under the individual items.
c. We apologize that there may be delayed or cancelled backorders due to unforeseen circumstances such as delayed shipment, lack of fabric, insufficient stocks arrived etc. For delayed/ cancelled backorders, cancellations of orders are not applicable. A Store Credit with no expiry will be issued accordingly. There will strictly not be any cash refunds.
d. Do kindly refer to the item link for backorder updates. No emails will be sent for such updates unless otherwise stated.
e. Initial shipping fees are subsidized. There will be an additional charge for redelivery in the event of a failed delivery and redelivery will be charged at the full cost.

ORDER SEPARATELY IF YOU WISH TO GET YOUR READY STOCK ITEMS MAILED FIRST*

f ) If you have combined order with Ready stock items , we will only mail when all BO items arrive together with Ready Stock unless customers request for sending out the Ready Stock items by top up the postage fees.

 
DELIVERY
a. Orders will be shipped out within 1-2 working days (unless otherwise stated / under BACKORDER ) upon payment verification.
b. Mailing days include weekdays only, excluding weekends and public holidays.
c. All orders are shipped out according to order number, we do not combine orders.
d. For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.
e. All shipping charges will be calculated automatically when your check out based on weight & your shipping country.
f. Your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied.


DISCOUNT CODES/ VOUCHERS
a. If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
b. Discount codes may or may not come with an expiry date. This will be informed accordingly.
c. Discount codes are strictly non-extensible.
d. Orders placed using discount codes are not applicable for exchange and returns.


MEASUREMENTS/ REPRESENTATION OF ITEMS
a. Measurements stated may vary 1cm-3cm as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.
b. For printed items, please note placement of prints will differ for every piece due to cut of fabric.
c. Colors shown may have slight variance on different screens as different tech devices have different specifications. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange/ return due to such reason will be rejected.
d. For light colored items, there may be slight small black dots which are not obvious. As this does not change the overall appearance of the item, it will not be considered a defect.
e. Items with slight imperfections (loose thread, slight dotted stains etc) which do not affect the overall appearance of the item will not be considered a defect.


BOUNCED PARCELS
a. Customers will be contacted via email should we receive any bounced parcels bearing their name.
b. Cost for re-delivery will be borne by the customer. Miér will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer.
c. Miér reserves the right to deny any request to combine the bounced back parcels with any new orders.
d. Any unclaimed bounced back parcels after 30 days grace period will be forfeited.


RETURNS & EXCHANGE

a.No exchange / refund will be made for product that does not fit or not deemed defective. Miér shall not be responsible for the damage caused during shipping.
We take care to ensure all products are checked and packed before they are shipped.

b.However, if you have received a defective product:
Defects have to be notified to us via your invoice order within 7 days from date of item mailed. Instructions will be given as to how to proceed with the return. Please note that the returned item has to reach us within 5 maximum working days ( MALAYSIA ) / 10 working days ( OUTSIDE MALAYSIA) upon item received.

c.Returned item must be brand new/in the original state unworn, unaltered, unwashed & not smell of deodorant /perfume/ washing powder, no stain , otherwise an exchange/refund will be ignored and returned item will be sent back within 3 working days via normal mail. Customers shall have to incur the shipping costs.
For case-basis exchange / refund, no refunds will be made for products that are still available

We are not liable for any lost mails in the exchange/refund process.

d.. We only refund in credit term. No cash refund(s) are allowed. Returns are applicable on regular priced orders only. This does not include accessories, lingerie products, all sale items and all other items stated under item description.

e. All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.